Introducing Habit 2 - Tell Your Safety Story
A Safety Story is the name PeopleSafe uses as the overarching term for any story that could impact a persons safety or health at work.
How does focusing on this habit make work safer?
What do BAD Safety Habits look like?
- I’m too busy to bring that up
- No point bringing that up no-one will ever get it sorted
- I've told "them" about that before and nothing happened
- Moaning about the things that are wrong without taking action
- Waiting until something goes wrong so you can say “I could have told you that was going to happen”
- Flip I hope no-one saw that, quick clean it up
- Please don’t let the boss know, promise I won’t do it again
How do Leaders encourage BAD Safety Habits
- Why did you put that in PeopleSafe?
- Telling staff not to worry, I’ve got it sorted don’t put it in PeopleSafe
- Not getting back to staff when they raise issues
- Blaming staff for stories instead of getting to the bottom of the real risks
- Complaining about the extra work it takes to make work safer
What do GOOD Safety Habits look like?
- When stories happen everyone says “Tell Your Safety Story”
- Staff use PeopleSafe to record their Safety Stories
- All types of stories are told, good bad and ugly
- When stories are told you follow the Tell Your Story Process, and go straight to talking about the risks, not finding someone to blame
- Stories are told as soon as possible so they can be read and decisions made on what to do next
How do Leaders support GOOD Safety Habits?
- By thanking staff when they tell Safety Stories
- Being positive when dealing with safety stories even when it’s a giant pain in the bottom!
- Dealing with issues as soon as practicable
- Working with staff to decide what the next action is
- Encouraging workers to put it in PeopleSafe when they tell your a Safety Story directly
- Working through the Tell Your Story Process with all stories told
Staff bring this Safety Habit alive by
- Learning how to use PeopleSafe to Tell Your Safety Story
- Using PeopleSafe to Tell Your Safety Story
How does a staff member tell their Safety Story?
There are three main ways a staff member can tell their safety story. Most of the time the staff member with the story to tell will put it in PeopleSafe. However if for some reason they can’t , any User in your Organisation can tell a Safety Story.
1. Using the StoryAnywhere feature in PeopleSafe via
- PeopleSafe Mobile App
- Sending a TXT message to 4164
Both these options take about 30 seconds, and is the easiest way to get a story into PeopleSafe
2. Using the Tell Full Story feature in PeopleSafe
This is done by logging into PeopleSafe Online using a computer browser and takes a couple of minutes. This lets the User record Full Details about a Story that happened.
3. Ask another Staff member for help
If you are unsure of how to use PeopleSafe just ask another staff member to help. You can also ask the PeopleSafe Champion, or the PeopleSafe Coordinator if you can't work it out. There is NO excuse for not Telling Your Safety Story, so ask for help!
Commons Questions about telling Safety Stories
How soon after a story happens should it be put in PeopleSafe?
What happens after you Tell Your Safety Story
How StoryAnywhere works
You can use the StoryAnywhere feature in two ways:
- * By selecting StoryAnywhere in the PeopleSafe Mobile App (iOS + Android)
- * By sending a TXT message from a mobile phone
PeopleSafe Mobile App
- Add key details about the story
- Include a photo or picture
- Add your GPS location
- Rate how important the story is
Find out how to Use the Mobile App to put a safety story in PeopleSafe from the PeopleSafe Help Centre
Sending a TXT message to 4164 from a mobile phone
- Works when you have limited connectivity
- Available on all TXT capable phones
- It’s useful if you can’t download or use the app
When the StoryAnywhere Feature is used
- A Notification is sent to the User responsible for the staff member who told the story and the PeopleSafe Coordinator
- The Story is added as a StoryAnywhere Task in the Stories section in PeopleSafe and shown under StoryAnywhere Alerts
- The StoryAnywhere Task will:
- Be given to all PeopleSafe Coordinators, and anyone with Manage Users security clearance for the Job of the person who told the story
- Have a Due Date set of 2 days for HURT, and 14 Days for all other story types
StoryAnywhere Alert is Assessed
When a StoryAnywhere Alert is received by a PeopleSafe Coordinator or PeopleSafe Champion it will need to be assessed.
The email that is sent includes the basics details of the story, for full details (including seeing any attachments) the User will need to click on the link in the email.
A decision needs to be made about this story. There are three main outcomes:
- Immediate action needs to be taken because it is a Urgent Serious
- It is dealt with by getting a bit of extra info and adding a few notes (which means it can then be completed)
- A Full Story Needs to be Told because it is a Serious Story (but not Urgent, it means you need more details to be able to assess it properly so you can decide what actions need to be taken)
Once that assessment has been made there are several options within PeopleSafe
- Complete the StoryAnywhere Task
- Add notes to the StoryAnywhere Alert then complete it
Telling a Full Story
All Full Stories go through a Review process so that you can make decisions on what needs to be done to make work safer
When the Tell Full Story Feature is used
- A email gets sent to the PeopleSafe Coordinator and anyone with Manage Users Security Clearance for anyone involved in that story. A Review task is also added in PeopleSafe for the same people (which once completed by one person is completed for all)
- If the Story meets the "is serious" triggers in PeopleSafe a "URGENT - Serious Story Alert" Email is sent and a TXT Message will be sent to ALL Manage Users in your Organisation. https://help.peoplesafe.co.nz/article/52-serious-story-alerts
Tell Your Story Alert is Assessed
For "URGENT- Serious Story Alerts (via TXT + email) you need to decide if it really is Urgent and Serious which normally means reading the story and talking to the people involved.
If it's not you need to complete the review by the due date (2 weeks from when the story is added)
How does this Habit help with the Law?
- Have their say about the risks of the work and how you make work safer
- Speak up when things are risky
- Bring up and Stop or refuse dangerous work
It also helps workers understand
- They are the eyes and ears of your business. Telling your business about your ideas, experiences or concerns and those of your fellow workers helps keep you and others safe.
- Their employment or contract can’t be terminated if you report or act on a health and safety concern. It’s against the law for anyone to discriminate or take other negative steps against you because you’ve spoken up about health and safety at work.
- They have the right to stop work, or refuse to carry out work, if you believe that doing the work would expose you, or anyone else, to a serious health or safety risk. If you have stopped work, you need to let your manager know as soon as possible.
It provides the Organisation with simple ways to demonstrate
- Health monitoring
- General conditions at your workplace
- Information and training for workers.