FAQs - Tell Full Story

Can I change the story type after I've told the story?

No. The content of a story completely depends on what type of story it was - the questions on the form are tailored to each type.

Can I have an accident and pain & discomfort story type at the same time?

Yes! And here's an example. If you've dropped a box on your foot and knocked over something, you'd choose the types Damage and Pain & Discomfort.

My managers don't have email addresses. How will they be notified?

The PeopleSafe Coordinator will get notified and they can let the Manager know what's going on.

How do I add attachments to the story?

Attachments (e.g. photos) are added from the end screen once all the story details have been added.

If we have had an accident, and there are many people involved (e.g. injured person, first aider, witness, ambulance driver, doctor), can these people all be added to the story?

Yes! At the bottom of the involved page click YES to the Question were other people involved

I'm getting an error message; Opps something went wrong - so I can't complete the story. What do I do?

Occasionally the information you enter in a story can get scrambled at one of the steps and won't let you continue. This information is still being remembered within PeopleSafe when you come back to have another go, so you still end up stuck with the 'Oops' screen. It may be caused by something like initially having multiple Stories in progress in multiple tabs.  

The best way to deal with it is to cancel whatever you've entered and start from scratch. To do this, go back to Telling the Story and instead of clicking Next, click the Cancel button beside it. This should wipe out whatever you've done and take you to the home screen so you can start again. It is best to also log out of PeopleSafe, then close and reopen your web browser before trying again. 

If there's a temporary risk (e.g. brought in by a contractor), how should the story be filled out?

Tell the story just like normal. Add the note that once the contractor leaves, the hazard is gone.

I've told a story about a risk and now I can't find it anywhere, where's it gone?

Stories that only involved a Risk are added directly to your Risks section which can be found on the Stories Dashboard.

Why do ALL my managers get a serious story alert even if they aren't the manager of the person in the story?

If any of the serious story triggers are selected when someone tells a story then all managers will receive the alert. 
This is a great idea to keep everyone in the loop should they need to step in and give a hand. 
However if you don't want all your managers to receive the alert you can turn it off in the Organisation Settings.
Switch 'Send notifications of 'Serious' Stories to ALL managers' from YES to NO.

How do I print out stories?

Click on the reviewed story you want to print, scroll down to the bottom of the page and then press the print button - simple!

I'm getting a 'Could not find or load that Task' error message when I click on the link in the email to review the story. What does it mean? 

There are three main reasons why this error message might show up.

Reason 1.
The story has already been reviewed so the review has been completed. Multiple people may have access the story or have been tasked to view it. Disregard the task notification.

Reason 2.
The receiver of the task doesn't have the correct security clearance or visibility of the story teller so will not be able to access the task. Check the users security clearance to confirm. Regard the task as a notification of incident and not a requirement to complete the task.

Reason 3.
The review task has been deleted and the story has not yet been reviewed. You'll still need to review the story even though the task has been deleted. You'll find a review button next to the story when in the smart list view of all stories.

Can another a Story Type/Category be added under Tell Your Story?

The Story types are fixed across all users of PeopleSafe so can't be added to or changed . In most cases one of the existing Story Types will be suitable provided you give staff some direction as to what Types(s) you expect to be used for what purpose. 
For more serious stories, within the Story types PeopleSafe has a set of 'triggers' that it uses to determine whether each story is 'potentially serious'. You can use our Help article: https://help.peoplesafe.co.nz/article/52-serious-story-alerts  to help guide you when giving instructions to staff on how to rate particular events. 

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