The PeopleSafe Help Desk
The PeopleSafe Help desk is run by a bunch of friendly kiwis all from our PeopleSafe Headquarters in the Manawatu. We aren't robots, we do have feelings, and we all have a passion to make your PeopleSafe journey the best it possibly can.
You can expect to receive courtesy and consideration from us. We expect the same from you. If you have a problem with the responses we're giving let us know and we'll do our best to rectify the situation.
Help Us Help You
We can only work with the details you've provided and sometimes we'll need extra information to help us clarify what's happening. We (unfortunately) can't read minds so some great options to help us help you are to:
- Screenshot exactly what you're seeing
- Let us know what browser you're using
- Tell us what security clearance you have
- Tell us the exact steps you've taken (buttons you've pressed)
- Tell us what outcome you're wanting to achieve
SAAS Software and Your Expectations
Because PeopleSafe is SAAS (software as a service) there are lots of external influences that determine whether it's a raging success of not. Here are some of the things that might compromise your PeopleSafe experience:
- Internet Speed - the speed of your internet will determine how quickly your lists and pages load.
- Web Browser - PeopleSafe works its best on the most recent version of Chrome or Firefox. We cannot guarantee the features will perform as intended when you use out of date browsers.
- Browser History - if your browser cache is irregularly refreshed or cleared you may miss out on some awesome updates and have speed issues.
- Users Device - old computers or devices that are chockablock full of data might slow you down or compromise report download speeds etc.
- People - our software is designed to be intuitive and simple to navigate, however technically challenged users might find it a little harder or slower to become familiar with navigation.
- Software Changing and Developing - we're always progressing and creating new features to make the app even better, this might mean somethings may change or work slightly differently to the way you've become accustomed to. We'll always let you know what's in the pipeline and what to expect so you're not in the dark.
The reality is sometimes we don't have all the answers and sometimes PeopleSafe might not work the way you expect. Our software is still awesome and does some pretty incredible things.
Help Desk Hours of Operation
We work at the same time of day as most of you do. That means the help desk is generally manned Monday to Friday 8.30am till 5.00pm - sometimes a bit earlier or even a bit later.
If we don't respond straight away it probably means you've got us stumped and we're out testing or checking with our developers to see if they can find the solution.