FAQs - PeopleSafe Check-in
How do visitors or staff Check-out when they leave our site?
There are a couple of ways to check-out depending what your Check-in set up is like.
1. They or you can type the person's name into the Check-in screen. Make sure the name is written the same as it was when they arrived, this will check them out.
If needed check the name is correct from: " Reports > Check-in > Show everyone on site now ".
2. If you have a printer and a scanner they can simply scan their visitor label as they leave.
You will now have a record in PeopleSafe of when the person left your site.
I've clicked on 'Start Check-in' and now I can't login to PeopleSafe as normal, what do I do?
When you click on Start Check- in, the screen locks in Check-in mode. It is designed to do this so it can be left in that mode at your reception or where ever Check-in is placed on site. It's a simple fix to exit. See our related article below : Exit PeopleSafe Check-in.
I've set up the Check-in screen on the device, how do I now log out so our PeopleSafe Coordinator can login?
The key step is that in the name field you type exitnow then click Next. That should take you to a login screen where you or another coordinator can log out. If successful, you will be logged-out of Check-in mode and taken to the regular PeopleSafe login screen
How can I use Check-in for contractor/s coming on site?
If your contractor is a PeopleSafe user you can connect them as a Friend in your organisation. For help with this, see our related article: Add a User with PeopleSafe Connect. They can then use the PeopleSafe App to Check-in or you can have an ID card created for them.
If they're not a PeopleSafe user, you can set up a Profile for them. Do this by first creating a Staff Profile, once the profile is saved, edit the profile and change their relationship in the Company Details area from Staff Member to Friend: Contractor. You can then get them to download the PeopleSafe App or have an ID card created for them.
We have multiple entry points on our site - can we set up Check-in in each area?
You are able to have as many Check-in points/areas at a site as you require. We recommend that you have a dedicated device in each area, and the same (or a different) Coordinator can log in to PeopleSafe to start Check-in mode. The Check-in records do not record which device / which area was used to Check-in or out; and all devices would work the same. i.e., it wouldn't matter which device/area a person Checked-in/out at, the record would be the same.
If I am not representing a company or organisation, what do I write in the "Who am I representing" box?
Even if you are not representing a particular company or organisation you are still representing yourself. You can put your own name again or 'Myself' in the 'Who are you representing' box.
Why do I need to type in who I am coming to visit?
PeopleSafe Check-in will alert the person you're coming to visit immediately, cutting down your waiting time and keeping track of where you are in case of an emergency.
The person I came to visit didn't receive an email notifying them of my arrival, what's happened?
There are a couple of reasons why someone might not get the email notifying them of your arrival. It could be that they don't have their email address in the work email field in their PeopleSafe profile. It could be their email was momentarily down and PeopleSafe couldn't establish a connection with their server. It could be the settings on their email that don't sync frequently enough to receive the email immediately.
Help my device won't connect to Check-in! What do I do?
If your device won't or can't connect to PeopleSafe Check-in the first thing to do is to check that you have a secure internet connection to your device. The most common problem that we see is when your device's internet signal drops off (your provider's server has problems) or a secure connection can't be made from the router to your device.
If it's a problem between your router and your internet provider's server you'll need to contact them directly for a resolution.
To see if it's a WiFi problem check the internet connect via an ethernet cable, if the internet runs fine it may be a WiFi signal problem.
What if Check-in doesn't display the company I work for when I sign in with my PS ID card?
If Check-in doesn't recognise the company you represent there could be a few reasons why:
- You are not connected to the organisation anymore. You'll need to get in contact with your organisation's PeopleSafe Coordinator to get you connected.
- You are not an active staff member of the organisation. You'll need to contact your organisation's PeopleSafe Coordinator to make you an active staff member.
- Your organisation isn't connected to the site you are visiting. Your Coordinator will need to check the site you're visiting is a 'Connected Organisation'.