When are Alerts and Notifications sent from PeopleSafe
Notifications are sent to users based on two key factors, the Security Clearance they have and the Users they manage. The Chart below gives an overview of the default settings for notifications being sent.
User Key
- Staff
- Manage Users - Selected Users only
- Manage Users - All Users
- Coordinators
Notifications sent when Mobile App is used
| Notification triggered by | Text | Task | |
| StoryAnywhere shared via mobile app |
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| StoryAnywhere type = HURT |
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| StoryAnywhere type = FIRSTAID, FIX, RISK, NICE |
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| StoryAnywhere shared via Txt message, that uses HURT as the keyword |
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| StoryAnywhere shared via Txt message, Keyword of FIX, RISK, FIRSTAID or NICE |
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Notifications sent when Tell Your Story is used
| Notification triggered by | Text | Task | |
| All story types (excluding risks) |
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| A story includes a risk |
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| All stories that are classified as serious |
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| Post Review Notifications |
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| A new risk being added as part of a story review |
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| An ACC number being entered as part of a story review |
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Notifications sent for Training booking / expiry
| Notification triggered by | Text | Task | |
| Booking a user online learning |
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| Tasking a user offline training |
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| A training record expiring in the next month |
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Notifications sent about Safety Plans & Risks
| Notification triggered by | Text | Task | |
| A new risk is added |
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| A safety plan review date is within 30 days |
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| A risk appears to be significant and a safety plan required |
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| When an emergency plan review date is within 30 days |
Notifications sent about Gear
| Notification triggered by | Text | Task | |
| A gear check that has an expiry in the next 30 days |
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Notifications sent when you add a task for another User
| Notification triggered by | Text | Task | |
| Action, plan, meeting and maintenance tasks |
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