Reset your own Password

There are several options available if you've forgotten your password or want to change it and need to reset it to access PeopleSafe.  If you don't know your username there is help for this too.

If you know your Username

  1. Reset  your Password from the Mobile App on your phone.
  2. Reset your Password from the PeopleSafe website login page.
  3. Ask your PeopleSafe Coordinator to reset your Password for you and give you a printout of the temporary password.
  4. Ask your Coordinator to email you a link so you can reset your own Password.

If you don't know your Username

  1. Your PeopleSafe Coordinator can help.

We've also  added some Tips for making a strong password.


If you know your Username

1. From the PeopleSafe Mobile App

  1. Open the Mobile App on your phone to get to the login screen.
  2. If you're logged in already, logout.

    Inserting image...
  3. Click on Forgot Password?.

  4. Enter your Username.
  5. Click Reset Password.
  6. The screen displays: Reset process initiated. Please check your email.
  7. Check your email then follow the steps in No 4 below.... Email you a link to Reset your Password.


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2. The PeopleSafe Website - 'Forgot Password' option on login page

  1. Go to the PeopleSafe login web page: https://my.peoplesafe.co.nz .
  2. Click Forgot your password? on the login screen. 
  3. Enter your Username. 
  4. Click I'm not a robot.
  5. Click Send to get to the end screen
  6. Check your email for the Password Reset details. It will be the email you have listed in your Staff Profile in PeopleSafe. (Check in your spam or junk folders if it you can't find it)
  7. Click the link in the email, this takes you to your default internet browser where you can enter a new password.
  8. Enter a new password. Remember Passwords are case sensitive.
  9. Click Save to finish. You'll receive a confirmation email from PeopleSafe to let you know your password has been changed.


3. Ask your PeopleSafe Coordinator for a Printout of a temporary Password  

Your Coordinator  will go to your Staff Profile and click on the Reset Password and Generate Password PDF, which they will download and print out for you. The PDF will show your username and a temporary password which you'll be prompted to change when you first login. Change it to one you can easily remember. 

Once you have the printout:

  1. Login to PeopleSafe using the temporary Password, you will arrive at the 'Change Password for [username]' screen.
  2. Enter your new password, repeat again. 
  3. Click Save to finish.


4. Ask your PeopleSafe Coordinator to  Email you a link to Reset your Password

 You will need a best email address in your Staff Profile. If you're not sure check with your Coordinator. They can add your email address for you.

Contact your PeopleSafe Coordinator and ask them to email you a link to reset your Password. You'll have 24 hours to reset your Password from the time the email is sent. 

Follow the instructions in the email:

  1. Click the link, it will take you to Choose a New Password screen.

    Note: Your username is displayed next to Reset Password for [....... ]. If you don't know it, write it down now so you'll have it for future reference.
  2. Enter your new Password, repeat again.
  3. Click Save and you will see an end screen. (You will also get a confirmation email that your password has been changed)
  4. You can login from here.

If you don't know your Username 

You can ask your PeopleSafe Coordinator to:

  1. Check your Staff Profile and let you know.
  2. Printout a temporary password. This will show your username. The next time you login to PeopleSafe using the temporary password you will have the option to change your password which we strongly recommend to one you can easily remember. For more help see No. 3 above.
  3. Send you an email with a link to reset your password. When you click the link the Choose New Password screen will appear with your username. Make sure you write it down at this point so you have it for future reference. You must enter a new password and click Save. For more help see No.4 above.

Note: If you're a PeopleSafe Coordinator and don't know your username check out this article : Find your Username


Tips for making a strong password

Make sure your password

  • Is at least eight characters long
  • Does not contain your user name, real name or company name
  • Does not contain a complete word
  • Is lots different from passwords you've used before
  • Contains characters from each of the following four categories

Character category | Examples

  • Uppercase Letters | A, B, C, D
  • Lowercase letters | a, b, c
  • Numbers | 1, 2, 3, 4, 5, 6, 7, 8, 9, 0
  • Symbols | ` ~ ! @ # $ % ^ & * ( ) _ - + = { } [ ] \ | : ; " ' < > , . ? /

Note: A password might meet all the criteria above and still be a weak password. For example, Hello2U! meets all the points for a strong password listed above, but the baddies might guess it because it has a complete word. H3ll0 2U! is much better because it replaces some of the letters in the complete word with numbers and also includes spaces.


More about Password Resets

  • If you're clicking on a link to reset your password but having no luck, make sure you're not double clicking on the link. Click once only to get to the reset screen.
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