Reset your Password

This article explains the options available if you've forgotten (or want to change) your password and need to reset it to access PeopleSafe.  

  1. You've forgotten your password and need to reset it. You can do this yourself from the Mobile App or on the PeopleSafe website.
  2. You can ask your PeopleSafe Coordinator to reset your password for you and give you a printout of the temporary password. 
  3. Ask the Coordinator to email you a link so you can reset your own password
  4. Tips for making a strong password

To get a new password, you'll need:

1. Your PeopleSafe Mobile App - from login screen

Step One:

  1. Open the Mobile App on your phone.
  2. The Login Screen will appear. Logout to get to this screen if you're already logged in.

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  3. Click on Forgot Password?, a Reset Password screen will open.

Step Two:

  1. Add your Username.
  2. Click on Reset Password
  3. The screen displays: Reset process initiated. Please check your email.

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  4. Check your email and follow the steps in 4. Email link to Reset Password.

2.The PeopleSafe Website - 'Forgot Password' option on login page

Step One:  

  1. Go to the PeopleSafe login web page: https://my.peoplesafe.co.nz , you'll be taken to the login screen.
  2. Click on Forgot your password? next to the Login button. This will open the Forgot Password?screen

Step Two:

  1. Add your Username to the box. Usernames are not case sensitive.
  2. Check the box next to: I'm not a robot.
  3. Click the Send button.