FAQs - Story Notifications
When will I get alerted?
PeopleSafe will alert you as soon as the story has been told.
Who receives Story Alerts?
All Coordinators, and Managers who are assigned as the Manager of staff involved, will receive a Story Alert which contains main details of the Story, and will be assigned the Review Task.
The email alerts, and message displayed to the person telling the Story, include details of why PeopleSafe thinks the Story is potentially serious, to help you take appropriate actions sooner.
Who receives Serious Story Alerts?
There is an extra notification that is sent to users with Coordinator Security Clearance, and anyone with a Manage Users Security Clearance, providing that their profile has these settings set correctly to On. When a Story is deemed 'serious' by way of certain triggers PeopleSafe will send out a TXT alert and an extra email. You can read what those triggers are HERE
PeopleSafe will also send these notifications to those who have their details in 'Our Organisation'.
We think it's a great idea that everyone who has elevated access be kept in the loop should they need to step in and give a hand.
How do I stop all Managers from receiving the Serious Story Alerts?
If you don't want all your managers to receive the alert you can turn it off in the Organisation Settings. A Coordinator will need to go to edit mode of Our Organisation, then scroll down to the bottom and select 'Send notifications of 'Serious' Stories to ALL managers' to No
How do I stop some Managers or Coordinators from receiving the Serious Story Alerts but not others?
In a user's profile in the work section are fields where you can change this setting. There is an On/Off button that change whether a Manager or Coordinator gets the Serious Story alerts or not. Just find the manager you want to stop getting the alerts and EDIT their profile to make the changes.
How do I stop Managers or Coordinators getting txt notifications?
In a user's profile in the work section are fields where you can change this setting. There is an On/Off button that changes whether they get the tasks that a Manager or Coordinator normally gets.
You can also control who receives a notification via TXT (e.g. on a Coordinators' profile, if you add their mobile number to the "TXT Alert Phone Number" field, they will also receive a TXT in the event of a 'serious' Story.
You can also Email or TXT 'Serious' Stories to a person who may not be a Coordinator or a Manager; e.g., an external adviser, owner, etc. This can be done using the "E-mail Serious Harm Stories to" and TXT Serious Harm Stories to" fields on your Our Organisation details.
Help, I'm not getting story alerts. What's wrong?
Three things will set you up to get Story Alerts from PeopleSafe.
- First you need to have the correct security clearance to receive alerts (Coordinator or Manage Users)
- You will need to have Recieve Notifications of Serious Events and Assign and Notify Manager/Coordinator Tasks set to On in your personal profile
- Next you will need to have a mobile number and email address entered into the work area of your personal profile to receive PeopleSafe alerts.
If you're still not receiving PeopleSafe alert emails, it's possible that they're being stopped at your spam / junk email filter. If your organisation has an overall spam filter / firewall, then your System Administrator or I.T. Person can add the PeopleSafe Alerts email address, firstname.lastname@example.org, to your whitelist. Or for individual users, an easy fix is to add the PeopleSafe Alerts email address, email@example.com, to your Contacts List or "Safe Sender" list, this should work for most email applications.